Replacement & Refund

How do I exchange a product?

Posted 09 May 2023
If you would like to exchange a received product for something different, please contact us via support@personalchic.com.
Note that our products are made-to-order; we do not exchange or refund items unless an item you received has a major problem, including:
  • This is when the item significantly differs from the description or overview presented to you.
  • Is harmed as a result of our factory's or the carrier's error
  • Does not correspond to what you ordered (type of product, color, size, design ...).
Please allow the 20% difference between the advertised image and the actual item you received, as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
By Timind Website
  • Replacement & Refund

    When will I receive my refund?

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business...

    Posted 09 May 2023
  • Replacement & Refund

    How will I receive my refund?

    If your product is defective or not as described, kindly send us images that clearly demonstrate the damage via an email at support@personalchic.com. After reviewing your request, Custom Chic agents...

    Posted 09 May 2023
  • Replacement & Refund

    Do I need to return the defective product I received?

    We don't currently have any policies in place for returns of products. You don't have to send back the received damaged item to get a refund or replacement.

    Posted 09 May 2023