Delivery Policy
1. General Information
At Personal Chic, every order is made to order, quality-checked, and securely packaged. We partner with UPS, DHL, and FedEx for fast, reliable shipping.
- Production Time: Crafting, quality checks, and packaging.
- Shipping Time: Transit from our facility to you.
- Delivery Time = Production Time + Shipping Time.
2. Delivery Timeframes
Production and shipping times vary depending on the item(s) you order and the delivery address. Please note that these are estimated timeframes.
|
Product |
Production time |
Shipping time |
|---|---|---|
| Apparel | 2-3 | 5-8 |
| Pillow | 2-3 | 5-8 |
| Mug | 2-3 | 5-8 |
| Ornament | 2-3 | 6-11 |
| Doormat | 2-3 | 5-8 |
| Canvas | 2-3 | 5-8 |
| Poster | 2-3 | 5-8 |
| Metal Sign | 2-3 | 5-8 |
| Night Light | 2-4 | 8-10 |
| Tumbler | 2-4 | 8-10 |
| Suncatcher | 3-4 | 8-10 |
| Wooden Plaque | 3-4 | 8-10 |
| Others | 3-4 | 8-10 |
*Special Note: During high-demand periods such as Valentine's Day, Mother's Day, Father's Day, Christmas, and Halloween, production and shipping may take a few extra days due to increased order volumes. To help you plan ahead, we will publicly announce order cut-off dates on our website when necessary.
3. Handling Lost Orders or Incorrect Address Deliveries
3.1 Lost Orders
If your order is lost in transit, we’ll resend it or issue a 100% refund.
If tracking shows "Delivered" but you haven’t received it:
-
Check with neighbors, family, or reception.
-
Contact the shipping carrier.
-
Still missing? Contact our support team for help.
3.2 Incorrect Address Deliveries
If you entered the wrong shipping address, contact us within 2 hours to correct it.
If the order has shipped:
- If the package is returned to our facility, we can reship it to the correct address (additional shipping fees may apply).
- If the package is lost in the return process, unfortunately, we will not be able to issue a refund or resend the product.
Need help? Contact support@personalchic.com.