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Replacement and Refund

Please review our policies carefully before clicking the "Check Out" button. By placing an order, you acknowledge that you have read, understood, and agree to be bound by Personal Chic's policies. If you have any questions about our policies, please contact customer support at support@personalchic.com.

Personal Chic is dedicated to crafting personalized gifts that bring joy and create lasting memories. We take pride in the quality of our products and are committed to making your experience with us truly exceptional. However, we know that sometimes things don’t go as planned. That’s why we offer a 60-day refund and replacement policy, giving you plenty of time to enjoy your order and make a confident decision.

1. When Can You Request a Refund or Replacement? 

We will happily offer a replacement or refund if:

  • Item Arrives Damaged or Defective: Your product was received broken, faulty, or not functioning as expected.

  • Missing Item in Shipment: If an item from your order wasn’t included in your package.

  • Incorrect Personalization: The custom details (name, text, image, color, or size) don’t match your selection at checkout.

  • Design Doesn’t Match Preview: If the final product does not align with the preview you saw when placing your order.

2. When Are Refunds or Replacements Not Available? 

To maintain fairness and transparency, there are some cases where we are unable to provide a refund or replacement:

  • Customer Input Errors: If incorrect size, color, or customization details were selected at checkout without reviewing the final preview.

  • Orders Outside the 60-Day Window: Requests made beyond 60 days from the purchase date are not eligible.

  • Incorrect or Incomplete Shipping Addresses: We kindly ask that you double-check your address at checkout, as we cannot guarantee reshipment for orders returned due to missing or incorrect details. In cases of an incorrect address, please reach out to our team for assistance—we’ll do our best to help!

3. How to Request a Refund or Replacement? 

We’ve made this process as simple as possible:

  • Contact our support team at support@personalchic.com within 60 days of receiving your order.
  • Provide clear photos or videos to help us understand the issue.
  • Our team will review your request and guide you on the next steps.

Refund Timeline:

  • PayPal refunds: 3–5 business days.

  • Credit card refunds: Up to 10 business days (depending on your bank).

Replacement Process:

  • Your replacement order will be identical to the original unless a correction is required.

  • It will be shipped to the same address as your initial order unless you request an address update.

  • Exchanges for different products or higher-value items are not available.

  • You do not need to return the original item.

At Personal Chic, every gift is made with care and attention to detail, and we want you to love what you receive. If you have any questions, feel free to contact us via support@personalchic.com —we’re here to help!

4. Modifications & Cancellations

Because every item is made just for you, we offer a 2-hour window after your order is placed for any changes or cancellations. After this time, your order goes into production and can no longer be modified.

Please note: Any modifications may result in a longer processing time, and we cannot guarantee the original estimated delivery date.

5. Q&As on refund and replacement

Question 1: Do I need to return the defective product I received?

We value your time and want to make the process as hassle-free as possible.  Currently, we do not require you to return the defective item. If you encounter any issues with your order, simply reach out to us, and we’ll be happy to assist you.

Question 2: How will I receive my replacement?

If your product arrives damaged, defective, or different from what was previewed, we are here to make things right.

  • Please send us clear images showing the issue to support@personalchic.com within 60 days of delivery.

  • Our team will carefully review your request and provide you with the best possible solution, which in most cases will be a replacement.

  • Your replacement will be shipped to the same address as your original order unless you request an address change.