Replacement & Refund

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business...

Timind Website

09 May 2023

How will I receive my refund?

If your product is defective or not as described, kindly send us images that clearly demonstrate the damage via an email at support@personalchic.com. After reviewing your request, Custom Chic agents...

Timind Website

09 May 2023

Do I need to return the defective product I received?

We don't currently have any policies in place for returns of products. You don't have to send back the received damaged item to get a refund or replacement.

Timind Website

09 May 2023

How do I exchange a product?

If you would like to exchange a received product for something different, please contact us via support@personalchic.com.Note that our products are made-to-order; we do not exchange or refund items unless...

Timind Website

09 May 2023

What should I do if a product is damaged or incorrect?

If you receive a product that is damaged or incorrect, please email the following details via support@personalchic.com: Order number: Providing the order number can help us quickly identify your order...

Timind Website

09 May 2023