Personalized The Christmas Family Ornament
Orders can be cancelled or modified within 2 hours after being placed
Personalised Ornaments are treasured keepsakes that capture the essence of family. These
personal gifts for parentswith kids will be cherished for years to come, reminding them of the love and joy they share.
Estimated arrival:
For more details, see
CANCELLATION & MODIFICATION
- You can change or cancel your order free of charge within 2 hours of placing it.
- After this period, cancellations or modifications will no longer be possible.
REPLACEMENT & REFUND
60-day guarantee: You can request a refund or replacement within 60 days from the order date if:
- The product is not as described (wrong type, color, size, or design).
- The product is significantly different from the preview shown to you.
- The item is damaged due to factory defects or shipping issues.
- If you have not received the product, please submit a request so we can assist you with a remake or a refund based on the request outcome.
Full refund or replacement if the product does not match the description, no matter the reason. For more details, see
1. General Information
- At Personal Chic, every order is made to order, quality-checked, and securely packaged. We partner with UPS, DHL, and FedEx for fast, reliable shipping.
- Production Time: Crafting, quality checks, and packaging.
- Shipping Time: Transit from our facility to you.
- Delivery Time = Production Time + Shipping Time.
2. Delivery Timeframes
Production and shipping times vary depending on the item(s) you order and the delivery address. Please note that these are estimated timeframes.
| Product | Production time (business days) |
Shipping time (business days) |
|---|---|---|
| Apparel | 2-3 | 5-8 |
| Pillow | 2-3 | 5-8 |
| Mug | 2-3 | 5-8 |
| Ornament | 2-3 | 6-11 |
| Doormat | 2-3 | 5-8 |
| Canvas | 2-3 | 5-8 |
| Poster | 2-3 | 5-8 |
| Metal Sign | 2-3 | 5-8 |
| Night Light | 2-4 | 8-10 |
| Tumbler | 2-4 | 8-10 |
| Suncatcher | 3-4 | 8-10 |
| Wooden Plaque | 3-4 | 8-10 |
| Others | 3-4 | 8-10 |
* Special Note: During high-demand periods such as Valentine's Day, Mother's Day, Father's Day, Christmas, and Halloween, production and shipping may take a few extra days due to increased order volumes.
To help you plan ahead, we will publicly announce order cut-off dates on our website when necessary.
3. Handling Lost Orders or Incorrect Address Deliveries
3.1 Lost Orders
If your order is lost in transit, we’ll resend it or issue a 100% refund.
If tracking shows "Delivered" but you haven’t received it:
-
Check with neighbors, family, or reception.
-
Contact the shipping carrier.
-
Still missing? Contact our support team for help.
3.2 Incorrect Address Deliveries
If you entered the wrong shipping address, contact us within 2 hours to correct it.
If the order has shipped:
- If the package is returned to our facility, we can reship it to the correct address (additional shipping fees may apply).
- If the package is lost in the return process, unfortunately, we will not be able to issue a refund or resend the product.
Need help? Contact support@personalchic.com.
At Personal Chic, we stand by our quality and your satisfaction.
Our 60-day refund and replacement policy ensures you have ample time to experience your order and decide with confidence.
1. We offer a replacement or refund if:
- Your item arrives damaged, defective, or faulty.
- An item from your order is missing.
- Personalization details (name, text, image, color, size) don’t match your selection.
- The design differs from the order preview.
2. We cannot offer a refund or replacement in the following cases:
- Customer input errors: Incorrect size, color, or customization details were selected without reviewing the preview.
- Requests beyond 60 days from the purchase date.
- Incorrect or incomplete shipping addresses: We cannot guarantee reshipment for returned orders due to address errors.
Note: In cases of an incorrect address, please reach out to our team for assistance—we’ll do our best to help!
3. How to Request a Refund or Replacement?
- Contact our support team at support@personalchic.com within 60 days of receiving your order.
- Provide clear photos or videos to help us understand the issue.
- Our team will review your request and guide you on the next steps.
4. Refund Timeline
- PayPal refunds: 3–5 business days.
- Credit card refunds: Up to 10 business days (depending on your bank).
5. Replacement Process
- Replacements match the original order unless a correction is needed.
- Shipping goes to the same address unless updated.
- Exchanges for different or higher-value items are unavailable.
- No return required for the original item.
We craft every gift with care and want you to love your order. Need help? Contact us at support@personalchic.com
Our Customer Reviews
| Size | WIDTH | LENGTH |
|---|---|---|
| S | 18 | 28 |
| M | 20 | 29 |
| L | 22 | 30 |
| XL | 24 | 31 |
| 2XL | 26 | 32 |
| 3XL | 28 | 33 |
| 4XL | 30 | 34 |
| 5XL | 32 | 35 |
- There may be a difference of ±1.0 inch (2.54 centimeters) due to manual measurement and production processes.
- Chest: Measured across the chest one inch below armhole when laid flat
- Length: Measured from high point of shoulder from the back
