Personalized Dog Mum Christmas Ceramic Ornaments

1. General Information

At Personal Chic, every order is made to order, quality-checked, and securely packaged. We partner with UPS, DHL, and FedEx for fast, reliable shipping.

• Production Time: This includes crafting your item, quality checks, packaging, and preparing it for shipment. Since all our products are made to order, please consider this time when estimating your delivery date. 

• Shipping Time: This refers to the time it takes for your order to travel from our facility to your delivery address. 

• Delivery Time = Production Time + Shipping Time

2. Delivery Timeframes

Production and shipping times vary depending on the item(s) you order and the delivery address. Please note that these are estimated timeframes.

Special Note: During high-demand periods such as Valentine's Day, Mother's Day, Father's Day, Christmas, and Halloween, production and shipping may take a few extra days due to increased order volumes. To help you plan ahead, we will publicly announce order cut-off dates on our website when necessary.

3. Handling Lost Orders or Incorrect Address Deliveries

3.1. Lost Orders

If your order is lost during transit, we will either resend a new product or offer a 100% refund to ensure your satisfaction.

If the tracking status shows "Delivered" but you haven't received your package, please:

• Check with neighbors, family members, or your building's reception in case someone received it on your behalf.
• Contact the shipping carrier for more details about the delivery.

If you still cannot locate your order, reach out to our customer support team for further assistance.

2. Incorrect Address Deliveries

If your order is lost in transit, we’ll resend it or issue a 100% refund.

If tracking shows "Delivered" but you haven’t received it:

• Check with neighbors, family, or reception.

• Contact the shipping carrier.

• Still missing? Contact our support team for help.

4.2 Incorrect Address Deliveries

If you entered the wrong shipping address, contact us within 2 hours to correct it.

If the order has shipped:

• Returned packages can be reshipped (fees may apply).

• Lost returns are not eligible for refunds or replacements.

Need help? Contact support@personalchic.com.

At Personal Chic, we stand by our quality and your satisfaction.

Our 60-day refund and replacement policy ensures you have ample time to experience your order and decide with confidence.

1. We offer a replacement or refund if:

• Your item arrives damaged, defective, or faulty.
• An item from your order is missing.
• Personalization details (name, text, image, color, size) don’t match your selection.
• The design differs from the order preview.

2. We cannot offer a refund or replacement in the following cases:

• Customer input errors: Incorrect size, color, or customization details were selected without reviewing the preview.
• Requests beyond 60 days from the purchase date.
• Incorrect or incomplete shipping addresses: We cannot guarantee reshipment for returned orders due to address errors.

Note: In cases of an incorrect address, please reach out to our team for assistance—we’ll do our best to help!

3. How to Request a Refund or Replacement?

• Contact our support team at support@personalchic.com within 60 days of receiving your order.
• Provide clear photos or videos to help us understand the issue.
• Our team will review your request and guide you on the next steps.

4. Refund Timeline

• PayPal refunds: 3–5 business days.
• Credit card refunds: Up to 10 business days (depending on your bank).

5. Replacement Process

• Replacements match the original order unless a correction is needed.
• Shipping goes to the same address unless updated.
• Exchanges for different or higher-value items are unavailable.
• No return required for the original item.

We craft every gift with care and want you to love your order. Need help? Contact us at support@personalchic.com