Personalized Dog Mom Gifts - Custom Dog Mug
Orders can be cancelled or modified within 2 hours after being placed
Looking for unique and thoughtful
personalised dog gifts for owners? Look no further than a Personalised Mug - a practical and heartwarming present that can be tailored to their taste.
Key features:
- Safe for use in microwave and dishwasher.
- Ideal for serving both hot and cold drinks.
- Shiny surface.
- The print is visible to others when you hold the mug in right hand.
Material: Crafted from premium white ceramic for durability and a polished appearance.
Size: Height: 9.5 cm, Diameter: 8.2 cm.
Capacity: Capable of holding up to 325 ml (11 Oz) of liquid.
Color:
- Traditional white ceramic mug.
- Dual-tone mugs, with a colored interior and white exterior. Color choices encompass black, light blue, red, light green, and midnight blue.
Personalisation:
- Fully customisable design, allowing for the addition of personalised images, text, or digital art.
- Complete all essential fields for your custom mug.
- Check the spelling and grammar of your custom text on the mug.
- Check the preview image and make any required adjustments before confirming your purchase.
Cleaning Instructions:
- Safe for use in the dishwasher, though hand washing is preferable.
- Avoid using abrasive cleaning agents or harsh scrubbing tools.
Estimated arrival:
For more details, see
CANCELLATION & MODIFICATION
- You can change or cancel your order free of charge within 2 hours of placing it.
- After this period, cancellations or modifications will no longer be possible.
REPLACEMENT & REFUND
60-day guarantee: You can request a refund or replacement within 60 days from the order date if:
- The product is not as described (wrong type, color, size, or design).
- The product is significantly different from the preview shown to you.
- The item is damaged due to factory defects or shipping issues.
- If you have not received the product, please submit a request so we can assist you with a remake or a refund based on the request outcome.
Full refund or replacement if the product does not match the description, no matter the reason. For more details, see
1. General Information
- At Personal Chic, every order is made to order, quality-checked, and securely packaged. We partner with UPS, DHL, and FedEx for fast, reliable shipping.
- Production Time: Crafting, quality checks, and packaging.
- Shipping Time: Transit from our facility to you.
- Delivery Time = Production Time + Shipping Time.
2. Delivery Timeframes
Production and shipping times vary depending on the item(s) you order and the delivery address. Please note that these are estimated timeframes.
| Product | Production time (business days) |
Shipping time (business days) |
|---|---|---|
| Apparel | 2-3 | 5-8 |
| Pillow | 2-3 | 5-8 |
| Mug | 2-3 | 5-8 |
| Ornament | 2-3 | 6-11 |
| Doormat | 2-3 | 5-8 |
| Canvas | 2-3 | 5-8 |
| Poster | 2-3 | 5-8 |
| Metal Sign | 2-3 | 5-8 |
| Night Light | 2-4 | 8-10 |
| Tumbler | 2-4 | 8-10 |
| Suncatcher | 3-4 | 8-10 |
| Wooden Plaque | 3-4 | 8-10 |
| Others | 3-4 | 8-10 |
* Special Note: During high-demand periods such as Valentine's Day, Mother's Day, Father's Day, Christmas, and Halloween, production and shipping may take a few extra days due to increased order volumes.
To help you plan ahead, we will publicly announce order cut-off dates on our website when necessary.
3. Handling Lost Orders or Incorrect Address Deliveries
3.1 Lost Orders
If your order is lost in transit, we’ll resend it or issue a 100% refund.
If tracking shows "Delivered" but you haven’t received it:
-
Check with neighbors, family, or reception.
-
Contact the shipping carrier.
-
Still missing? Contact our support team for help.
3.2 Incorrect Address Deliveries
If you entered the wrong shipping address, contact us within 2 hours to correct it.
If the order has shipped:
- If the package is returned to our facility, we can reship it to the correct address (additional shipping fees may apply).
- If the package is lost in the return process, unfortunately, we will not be able to issue a refund or resend the product.
Need help? Contact support@personalchic.com.
At Personal Chic, we stand by our quality and your satisfaction.
Our 60-day refund and replacement policy ensures you have ample time to experience your order and decide with confidence.
1. We offer a replacement or refund if:
- Your item arrives damaged, defective, or faulty.
- An item from your order is missing.
- Personalization details (name, text, image, color, size) don’t match your selection.
- The design differs from the order preview.
2. We cannot offer a refund or replacement in the following cases:
- Customer input errors: Incorrect size, color, or customization details were selected without reviewing the preview.
- Requests beyond 60 days from the purchase date.
- Incorrect or incomplete shipping addresses: We cannot guarantee reshipment for returned orders due to address errors.
Note: In cases of an incorrect address, please reach out to our team for assistance—we’ll do our best to help!
3. How to Request a Refund or Replacement?
- Contact our support team at support@personalchic.com within 60 days of receiving your order.
- Provide clear photos or videos to help us understand the issue.
- Our team will review your request and guide you on the next steps.
4. Refund Timeline
- PayPal refunds: 3–5 business days.
- Credit card refunds: Up to 10 business days (depending on your bank).
5. Replacement Process
- Replacements match the original order unless a correction is needed.
- Shipping goes to the same address unless updated.
- Exchanges for different or higher-value items are unavailable.
- No return required for the original item.
We craft every gift with care and want you to love your order. Need help? Contact us at support@personalchic.com
Our Customer Reviews
| Size | WIDTH | LENGTH |
|---|---|---|
| S | 18 | 28 |
| M | 20 | 29 |
| L | 22 | 30 |
| XL | 24 | 31 |
| 2XL | 26 | 32 |
| 3XL | 28 | 33 |
| 4XL | 30 | 34 |
| 5XL | 32 | 35 |
- There may be a difference of ±1.0 inch (2.54 centimeters) due to manual measurement and production processes.
- Chest: Measured across the chest one inch below armhole when laid flat
- Length: Measured from high point of shoulder from the back
