Custom Ceramic Ornaments - Christmas Gifts for Friends
Orders can be cancelled or modified within 2 hours after being placed
Product Details:
- Material: Ceramic.
- Printing: Printed on one side using modern UV print technology.
- Package Includes: 1 ceramic ornament and rope included for hanging.
Note: The color shown in the preview image may vary slightly from the actual product due to lighting during photography or differences in screen settings.
Personalization:
- Please provide the required information and double-check all spelling and details before placing your order.
- For best results, use standard English characters only (no special characters).
- Click "Preview" to view your personalized design before purchasing.
Care Instructions: Clean with a dry or damp cloth.
Why Choose Our Products?
- Perfect Design: With its perfect design and smooth ceramic finish, this ornament adds a touch of elegance and warmth to any space—making it an ideal keepsake or heartfelt gift.
- Fully Customizable: This ceramic ornament can be personalized with names, meaningful messages, or unique images.
- High-Quality Material: Made of quality ceramic. It has a nice weight and smooth surface. Guaranteed durability and sophisticated elegance, you can use it for a long time.
- High-Quality Printing: We use state-of-the-art printing technology and enforce strict quality control throughout the production process to ensure excellent results
Estimated arrival:
For more details, see
CANCELLATION & MODIFICATION
- You can change or cancel your order free of charge within 2 hours of placing it.
- After this period, cancellations or modifications will no longer be possible.
REPLACEMENT & REFUND
60-day guarantee: You can request a refund or replacement within 60 days from the order date if:
- The product is not as described (wrong type, color, size, or design).
- The product is significantly different from the preview shown to you.
- The item is damaged due to factory defects or shipping issues.
- If you have not received the product, please submit a request so we can assist you with a remake or a refund based on the request outcome.
Full refund or replacement if the product does not match the description, no matter the reason. For more details, see
1. General Information
At Personal Chic, every order is made to order, quality-checked, and securely packaged. We partner with UPS, DHL, and FedEx for fast, reliable shipping.
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Production Time: This includes crafting your item, quality checks, packaging, and preparing it for shipment. Since all our products are made to order, please consider this time when estimating your delivery date.
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Shipping Time: This refers to the time it takes for your order to travel from our facility to your delivery address.
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Delivery Time = Production Time + Shipping Time
2. Delivery Timeframes
Production and shipping times vary depending on the item(s) you order and the delivery address. Please note that these are estimated timeframes.
|
Product |
Production time |
Shipping time |
|
Apparel |
2-3 |
5-8 |
|
Pillow |
2-3 |
5-8 |
|
Mug |
2-3 |
5-8 |
|
Ornament |
2-3 |
6-11 |
|
Doormat |
2-3 |
5-8 |
|
Canvas |
2-3 |
5-8 |
|
Poster |
2-3 |
5-8 |
|
Metal Sign |
2-3 |
5-8 |
|
Night Light |
2-4 |
8-10 |
|
Tumbler |
2-4 |
8-10 |
|
Suncatcher |
3-4 |
8-10 |
|
Wooden Plaque |
3-4 |
8-10 |
|
Others |
3-4 |
8-10 |
Special Note: During high-demand periods such as Valentine's Day, Mother's Day, Father's Day, Christmas, and Halloween, production and shipping may take a few extra days due to increased order volumes. To help you plan ahead, we will publicly announce order cut-off dates on our website when necessary.
3. Handling Lost Orders or Incorrect Address Deliveries
3.1. Lost Orders
If your order is lost during transit, we will either resend a new product or offer a 100% refund to ensure your satisfaction.
If the tracking status shows "Delivered" but you haven't received your package, please:
- Check with neighbors, family members, or your building's reception in case someone received it on your behalf.
- Contact the shipping carrier for more details about the delivery.
If you still cannot locate your order, reach out to our customer support team for further assistance.
2. Incorrect Address Deliveries
If your order is lost in transit, we’ll resend it or issue a 100% refund.
If tracking shows "Delivered" but you haven’t received it:
-
Check with neighbors, family, or reception.
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Contact the shipping carrier.
-
Still missing? Contact our support team for help.
4.2 Incorrect Address Deliveries
If you entered the wrong shipping address, contact us within 2 hours to correct it.
If the order has shipped:
-
Returned packages can be reshipped (fees may apply).
-
Lost returns are not eligible for refunds or replacements.
Need help? Contact support@personalchic.com.
At Personal Chic, we stand by our quality and your satisfaction.
Our 60-day refund and replacement policy ensures you have ample time to experience your order and decide with confidence.
1. We offer a replacement or refund if:
- Your item arrives damaged, defective, or faulty.
- An item from your order is missing.
- Personalization details (name, text, image, color, size) don’t match your selection.
- The design differs from the order preview.
2. We cannot offer a refund or replacement in the following cases:
- Customer input errors: Incorrect size, color, or customization details were selected without reviewing the preview.
- Requests beyond 60 days from the purchase date.
- Incorrect or incomplete shipping addresses: We cannot guarantee reshipment for returned orders due to address errors.
Note: In cases of an incorrect address, please reach out to our team for assistance—we’ll do our best to help!
3. How to Request a Refund or Replacement?
- Contact our support team at support@personalchic.com within 60 days of receiving your order.
- Provide clear photos or videos to help us understand the issue.
- Our team will review your request and guide you on the next steps.
4. Refund Timeline
- PayPal refunds: 3–5 business days.
- Credit card refunds: Up to 10 business days (depending on your bank).
5. Replacement Process
- Replacements match the original order unless a correction is needed.
- Shipping goes to the same address unless updated.
- Exchanges for different or higher-value items are unavailable.
- No return required for the original item.
We craft every gift with care and want you to love your order. Need help? Contact us at support@personalchic.com