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If you did not receive an order confirmation email after placing an order, here are a few steps you can take:

• Check your spam or junk folder: Sometimes, order confirmation emails can get filtered into your spam or junk folder, so check there to see if the email ended up there instead of your inbox.

• Verify your email address: Make sure that the email address you provided during the checkout process is correct and spelled correctly. If the email address is incorrect, you may not receive the order confirmation email.

• Wait a bit longer: Sometimes, order confirmation emails can take a little bit of time to arrive, especially if there is high volume or if there are technical issues. Wait a few hours or a day to see if the email arrives.

If you still can't find anything, it's possible that your email address was entered incorrectly. Get in touch with us via support@personalchic.com. We're pleased to fix the email address and resend you the order confirmation. In other cases, the order may not have gone through, contact us before placing a new order to avoid a duplicate order.

Once you click on a specific product page, with available colors, details, and a sizing chart, it will be displayed. Clicking on the link labeled "Size guide", which is located under the price on the right, will display the sizing chart.

If you need further assistance, please contact us via email at support@personalchic.com.

• Check your email: Once your order has been shipped, we will send you an email with the tracking information. Make sure to check your inbox, spam folder, and any other folders in case the email was filtered.
• Log in to your account: If you created an account when placing your order, you can log in to your account on our website to check the status of your order. You should be able to view the order details and track the shipment.
• Contact customer service: If you cannot find the tracking information or have any questions about the status of your order, please contact our Customer Service or via support@personalchic.com. We will be happy to assist you and provide you with any information you need.

As per our policy, you can cancel your order within the first 2 hours after placing the order on our website. If you would like to cancel your order, please contact us through our Live chat feature, our customer service team or send us an email at support@personalchic.com with the subject line "Cancel my order - [Your order number]".

Please note that we will do our best to accommodate your request, but if your order has already been processed and shipped, we can not cancel it.

• Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you.
• Shipping time is calculated from the day your order leaves our door to the day it reaches your delivery address.

Production and Shipping times vary depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only.

• Check for typos: Make sure that you have entered the tracking number correctly. Check for any typos or errors in the number.
• Wait a little longer: Sometimes, tracking information can take a few hours or even a day to update after your order has shipped. In addition, order status will only be updated upon arrival at the warehouse/transshipment location. If your tracking number doesn't work as soon as you receive the email confirmation, please wait 24 - 48 hours for it to update and check again.

If you are still having trouble after 48 hours, contact our Customer Service, Live chat section at the bottom right corner of the screen or via support@personalchic.com so that we can assist you right away.

In some cases, there may be delays or issues with the shipment that are outside of our control. If you are concerned about the status of your order or have any other questions or concerns, please don't hesitate to contact our customer service team for assistance.

• This is when the item significantly differs from the description or overview presented to you.
• Is harmed as a result of our factory's or the carrier's error
• Does not correspond to what you ordered (type of product, color, size, design ...).

When you place an order with us, you should receive an order confirmation email that confirms that we have received your order. If you did not receive an order confirmation email, please check your spam folder or contact our customer service team to ensure that we have received your order.

Additionally, if you created an account with us when placing your order, you can log in to your account on our website to view your order history and check the status of your current orders. You should be able to see if your order was accepted and is being processed.

If you have placed your order but you have not received a confirmation, there might be a problem with the transaction. Get in touch with us, and we'll assist you right away.

• Contact customer service: Via support@personalchic.com within the first 2 hours after placing your order.
• Provide order details: To make the process easier and faster, please provide your order number and the details of the change you would like to make (text, size, color,..). This will help our team locate your order quickly and make the necessary adjustments.
• Wait for confirmation: Once you have made the request, our customer service team will review your order and determine whether the change is possible. We will notify you as soon as possible to let you know whether the change can be made.

Please note that if your order has already been produced, we may not be able to make any changes to it. We also do not accept refunds in this case.

In addition, changing orders will take more time and you will receive the goods later than expected, so please consider carefully.

• Check the tracking information: Use the tracking number provided to check the status of your shipment. Sometimes there may be delays or issues with the carrier that are beyond our control. If the tracking information indicates that the package has been delivered, but you have not received it, contact the carrier for more information.
• Check your shipping address: Make sure that the shipping address you provided is correct and up to date. It's possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
• Check with your neighbors to see whether the parcel was left with them by the courier.

If the delivery address was correct and the parcel was not left at the post office or at your neighbor's, please contact us at support@personalchic.com and provide your order number.

If you discover an error in your delivery address, we can send you a replacement, but the new order would be at your expense.

• Availability: Sometimes, items in your order may be sourced from different warehouses. In such cases, each item may be shipped separately to ensure that you receive them as quickly as possible.
• Shipping method: Different items may require different shipping methods. For example, some items may require special handling or packaging, while others may need to be shipped separately due to size or weight restrictions.
• Timing: Sometimes, items in your order may be ready to ship at different times or it may be split up during the manufacturing process, which leads to separate shipments. In such cases, each item may be shipped separately to avoid delaying the entire order.

• Order number: Providing the order number can help us quickly identify your order and verify your purchase. This can help expedite the process of resolving the issue and getting a refund or replacement.
• Video or photo of inaccurate or damaged product: Take clear photos of the damaged or incorrect product, including any packaging or labels. This will help provide evidence of the issue and may be required to support your claim.
• Complete delivery address: If the delivery address was incorrect or incomplete when the order was placed, this could have contributed to the delivery issue.

In truth, there are numerous typical reasons why your credit card is being denied. If your card payment was refused and you're not sure why, please see the list below:
If your card is new or newly reissued, be sure it has been activated.
Check Your Card Information:

• Double-check that all of your information was successfully input. Transposing numbers (CVV) is a common blunder.
• Check the Card Expiration Date.

Depending on your card, your purchase may be refused if you are already over your credit limit or if this transaction would send you over it. While some credit cards allow you to go beyond your credit limit, other lenders may refuse the purchase.

Suspected Transaction
If you make a sizable purchase, particularly one that is out of the ordinary for you, the transaction may be examined for possible fraud. Try to confirm the transaction by entering the code (OTP), or get in touch with your bank and try again later.

Your account was terminated
Contact your bank or try adding a new card

Technical Issue

• Try the procedure again later.
• Call the customer support number shown on the back of your card if everything appears to be not in order. They will help you to solve the problem.
• If not, you can checkout with PayPal and place an order.