Skip to content

Welcome to our store

FREE SHIPPING ON ALL U.K. ORDERS OVER £70

1 2
Personal Chic
  • Home
  • Delivery & Shipping
  • My order should be here by now, but I still don't have it. What should I do?
Delivery & Shipping

My order should be here by now, but I still don't have it. What should I do?

Personal Chic Timind Website
Public 09 May 2023
share
Copy to clipboard
If your order was expected to arrive by now but you still haven't received it, before contacting us, please assist us by doing the following:
  • Check the tracking information: Use the tracking number provided to check the status of your shipment. Sometimes there may be delays or issues with the carrier that are beyond our control. If the tracking information indicates that the package has been delivered, but you have not received it, contact the carrier for more information.
  • Check your shipping address: Make sure that the shipping address you provided is correct and up to date. It's possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
  • Check with your neighbors to see whether the parcel was left with them by the courier.

If the delivery address was correct and the parcel was not left at the post office or at your neighbor's, please contact us at support@personalchic.com and provide your order number.

If you discover an error in your delivery address, we can send you a replacement, but the new order would be at your expense.

TABLE OF CONTENT

Related collections

If your order was expected to arrive by now but you still haven't received it, before contacting us, please assist us by doing the following:
  • Check the tracking information: Use the tracking number provided to check the status of your shipment. Sometimes there may be delays or issues with the carrier that are beyond our control. If the tracking information indicates that the package has been delivered, but you have not received it, contact the carrier for more information.
  • Check your shipping address: Make sure that the shipping address you provided is correct and up to date. It's possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
  • Check with your neighbors to see whether the parcel was left with them by the courier.

If the delivery address was correct and the parcel was not left at the post office or at your neighbor's, please contact us at support@personalchic.com and provide your order number.

If you discover an error in your delivery address, we can send you a replacement, but the new order would be at your expense.

Back to blog
share
Copy to clipboard
Personal Chic

Read more Read Less

Related posts

  • If your tracking number doesn't work, it could be due to several reasons. Here are some steps you can take to resolve the issue: Check for typos: Make sure that...

    Personal Chic Timind Website
    09 May 2023
  • There are several reasons why your items may be shipped separately, including: Availability: Sometimes, items in your order may be sourced from different warehouses. In such cases, each item may...

    Personal Chic Timind Website
    09 May 2023
1 591
Read more Read Less