Returns Policy
30-Day Return Policy
At Personalchic, we’re committed to delivering top-notch designs and excellent customer satisfaction. Our returns policy is effective from the date your order is delivered, so you can be confident in the quality of every item you purchase. Our quality control team meticulously checks each product before it’s shipped, ensuring everything works perfectly. Please take a moment to review the product details on our site before completing your order, and make sure all order information is correct, as returns are based on the delivery date.
Our Quality Assurance Guarantee
We guarantee the highest standards for every product sold by Personalchic. Each item undergoes a rigorous quality inspection prior to shipment to ensure it meets our specifications. If you experience any quality issues with your order, please contact us at support@personalchic.com for a replacement. All requests must be made within 30 days of delivery. For the best experience, reach out to us as soon as you encounter any problems.
Returns for Defective/Damaged Items
- To initiate a return for defective or damaged items, please email us at support@personalchic.com.
- Provide clear photos/videos of the issue, along with a detailed description.
- We’ll process your refund or exchange within 48 hours.
- For defective or damaged items, returning the product is not necessary. Just send us photos/videos as proof.
Return Shipping Costs
If the product has quality issues, you are not required to return it. We will take care of the cost and provide a refund or replacement.
Processing Return Requests
Allow 2-3 weeks for processing your return. Once we receive your item and it is scanned into our warehouse, we will initiate your refund to your original payment method.
Refund Policy
- Refunds will be credited back to the original payment method.
- Refunds will be applied to your payment method within 3-5 business days.
Personalchic reserves the right to modify this policy at any time. Any updates will be published on this page. If you have questions about our returns policy or other inquiries, please contact our Customer Service Representatives.
For further assistance, reach out to our Customer Service Team via email.